![]() ![]() In this case, checking for pending Windows Update should also detect that the built-in camera is missing a key driver. Update: This operation will also resolve the ‘ Something went wrong’ if it’s occurring due to an outdated or missing camera driver (that is used by Windows Hello). It will likely arrive as a cumulative update, so make sure to install every pending update, not just the important (recommended ones) Note: As of now, the update that fixes this is not yet available, but it should be out in a couple of weeks. Since Microsoft has already confirmed that a fix is on its way, the first thing you should probably do is install the latest Windows 11 build available for your particular Preview / Beta channel.Īccording to a few Microsoft technicians, this issue is mainly occurring due to some kind of file rewrite that happens during the installation of Windows 11 build 22000.100 and affects the Biometric Services. Now that you know what to expect, here’s a list of methods that other Windows 11 users have successfully used to get to the bottom of this issue: Update Windows 11 build to the latest version In this case, you can get the issue fixed by uninstalling the current biometric driver + any associated dependencies in order to force your OS to reinstall the driver from scratch. Corrupted Biometric driver – Perhaps the most common culprit that will produce this issue is a scenario in when a new Windows 11 build installation ended up rewriting some files belonging to the biometric driver (used by Windows Hello).To fix this issue, you’ll need to install the latest camera driver via WU or manually (from the manufacturer’s website). ![]() The built-in Camera driver is not installed – As it turns out, you can also expect to see this particular issue in a situation where the build-in camera used by Windows Hello doesn’t have the latest drivers installed. ![]() If you haven’t done this already, access Windows Update and install every Windows Update (particularly any update that mentioned Windows Hello).
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